Role and Responsibilities

• Ensure products consistently align with customer requirements and specifications.
• Monitor workflows, processes, and product quality throughout production.
• Respond promptly to customer concerns using structured problem-solving methods (5 Why, 5P, 8D, etc.).
• Develop strategies and action plans to improve Key Performance Indicators (KPIs).
• Document all internal and external defects and implement corrective action plans.
• Provide direct support to internal manufacturing operations on quality-related functions.
• Drive and support lean manufacturing and continuous improvement initiatives.
• Participate in Process Failure Mode and Effects Analysis (PFMEA).
• Oversee and maintain Control Plans and customer-required inspection standards.
• Interpret product prints, drawings, and technical specifications accurately.
• Convert or revise customer Standard Operating Procedures (SOPs) for internal use.
• Support product qualification, reliability testing, and New Product Introduction (NPI).
• Lead Root Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA).
• Prepare and present quality reports, metrics, and documentation for stakeholders.
• Maintain a strong presence on the production floor, dedicating at least six (6) hours per day to process and product monitoring

Qualifications and Education Requirements

• Bachelor’s degree in Engineering, Quality Management, or related field (preferred).
• 2+ years of experience in quality engineering or a related role (manufacturing or electronics industry experience a plus).
• Strong knowledge of quality tools and methodologies (e.g., FMEA, SPC, 8D, Six Sigma).
• Familiarity with ISO 9001, IATF 16949, or other quality standards.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office Suite; experience with statistical or quality software a plus.