IT Deskside Services (P9 / IB4)

Houston, TX
Full Time
Mid Level
IT Deskside Services
PURPOSE AND SCOPE
  • The purpose of this document is to determine the job of HelpDesk
GENERAL
  • Deskside Services Tech Responsibilities
RESPONSIBILITIES
  • Resolve End Users Issue & request with a positive & helpful attitude
  • Install & configure Fii approved Software
  •  Identify, resolve or escalate software & hardware issues to the proper Team(s)
  • Image & Deploy Laptops & Desktops
  • Instruct New Hires how to back up their Data to OneDrive & how to contact the Help Desk with issues & requests
  • Manage & support mobile phones on Verizon MDM
  • Work in Active Directory to Create & Manage user login accounts
  • Maintain Team Inventory, Software & procedural Databases, Create & Modify SOPs, How to & Procedural Documentation Update Software library.
  • Support & Maintain Conference room Conferencing equipment
  • Research & answer other Fii Departments Technical questions
  • Perform Inventories & Audits
  • Aid OT production IT support team when needed
  • Provide Support to Corp. Events
  • Act as go between for Google-Partner accounts
  • Help Maintain Printers by changing Tonners & Ink, Call in for repair
REQUIREMENT
  • Bachelor's degree in computer science or equivalent experience
  • Strong Customer support skills


 
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