Order Fulfillment Specialist-IB4
Houston, TX
Full Time
Entry Level
Order Fulfillment Specialist (IB4)
Locations: Houston (IB4)
Business Units: CESBG
Job Classification: Exempt
Summary
An Order Fulfillment & Demand Planning Specialist plays a critical role in ensuring customer orders are processed accurately, inventory levels align with demand, and products are delivered on schedule. This role connects operational execution with analytical forecasting, supporting service excellence and operational efficiency. Strong coordination, analytical ability, and communication skills are essential for managing order flow and demand planning activities.
Key Responsibilities
Order Fulfillment
Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
Locations: Houston (IB4)
Business Units: CESBG
Job Classification: Exempt
Summary
An Order Fulfillment & Demand Planning Specialist plays a critical role in ensuring customer orders are processed accurately, inventory levels align with demand, and products are delivered on schedule. This role connects operational execution with analytical forecasting, supporting service excellence and operational efficiency. Strong coordination, analytical ability, and communication skills are essential for managing order flow and demand planning activities.
Key Responsibilities
Order Fulfillment
- Manage end to end order flow, including order entry, validation, scheduling, and coordination with warehouse and logistics teams to ensure timely and accurate delivery.
- Perform shipment transactions, support cycle counts, and maintain finished goods book to book accuracy.
- Monitor and complete movement activities.
- Manage finished goods material movement based on sales orders and special requests (e.g., Tasks).
- Maintain system accuracy across SAP, B2B portals, and other order management platforms.
- Monitor inventory availability, identify shortages or excesses, and collaborate with supply chain and procurement teams to maintain optimal stock levels.
- Troubleshoot order discrepancies, shipment delays, and inventory mismatches, ensuring timely corrective actions.
- Review customer forecasts and evaluate delivery feasibility by coordinating with capacity planning, procurement, production planning, and inventory teams.
- Conduct weekly forecast evaluations and identify changes or risks.
- Maintain daily reports for finished goods, consigned materials, and production status.
- Communicate internally when customer requirements, open POs, or consigned material commitments change.
- Support NPI management, including NPI BOM review and NPI schedule commitments.
- Use analytical tools and ERP systems to track order performance, forecast accuracy, inventory metrics, and fulfillment KPIs.
- Identify opportunities to improve forecasting, planning accuracy, and operational efficiency.
- Work closely with operations, engineering, logistics, and customer service teams to align demand plans, resolve order issues, and support business priorities.
- Evaluate order fulfillment workflows and demand planning processes to identify inefficiencies and implement improvements.
- Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights.
- Effective verbal and written communication skills for collaborating with customers and internal teams.
- Ability to manage multiple orders, priorities, and deadlines while maintaining accuracy and efficiency.
- Bachelor’s degree in business, supply chain, operations management, or a related field.
- Experience working with global teams across different time zones.
- Comprehensive benefits package including medical, dental, and vision insurance coverage.
- Basic life insurance and short-term disability coverage provided by employer.
- Supplemental life insurance and long-term disability coverage options available.
- 401K with employer contribution.
- Personal, Vacation, and Holiday paid time off for all full-time employees.
Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
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