Position Overview

The Production Planner is responsible for coordinating customer communication, production scheduling, and shipment planning to ensure on-time delivery and high levels of customer satisfaction. This role ensures optimal production capacity utilization while balancing customer priorities, material availability, and operational capabilities.

Key Responsibilities

 Customer Support

• Serve as the primary point of contact for day-to-day customer communication.

• Provide timely updates on order status, shipment notifications, rescheduling, and reporting.

• Maintain proactive communication to ensure customer expectations are met.

Production & Shipping Schedule

• Develop and manage production schedules based on delivery requirements, order priorities, material availability, and workforce capabilities.

• Ensure efficient utilization of production capacity.

• Create and oversee daily shipping plans and ensure proper execution.

Customer Performance Management

• Monitor and measure customer-related performance metrics, including delivery performance, cancellations, invoicing accuracy, and overall account alignment with quotation terms.

• Identify improvement opportunities and ensure corrective actions when required.

Duties and Responsibilities

Order Administration

• Manage the full order lifecycle from receipt through production, shipment, and invoicing.

• Coordinate closely with customers to ensure smooth processing and execution.

Customer Satisfaction

• Establish and maintain strong customer relationships.

• Deliver accurate and timely management reports in agreed formats and frequencies.

Documentation Management

• Oversee and maintain all required customer documentation in compliance with company procedures.

Order Book Management

• Administer backlog, order changes, cancellations, and reschedules.

• Assess and communicate the impact of requested changes promptly.

Shipping Coordination

• Prepare daily shipping forecasts aligned with customer delivery deadlines.

• Support the shipping team with timely information, system improvements, and training as needed.

Cross-Functional Collaboration

• Work closely with internal departments to meet operational goals.

• Analyze issues, evaluate data, and make informed decisions to support business objectives.

• Coordinate with other Production Planners to resolve scheduling or customer account conflicts.

Performance Metrics

Weekly:

• Order Book Accuracy

• Backlog Levels

• Delivery Performance

Monthly:

• Bookings

• Customer Satisfaction Index

• Customer-Specific KPIs

The Production Planner is responsible for tracking and reporting these metrics at the required frequency.

Qualifications & Experience

• Bachelor’s degree or equivalent qualification in a relevant discipline.

• Minimum two years’ experience in a commercial role, preferably in a high-volume manufacturing environment.

• Valid passport and willingness to travel internationally as required.

• Flexibility with working hours, including overtime when necessary.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• High school diploma required.

Core Competencies

• Strong communication skills

• Computer literacy

• Analytical and mathematical ability

• Independent and structured work style

• Problem-solving capability

• Strong organizational skills

• Ability to work accurately and precisely

• Stress tolerance

• Team-oriented mindset

Preferred Skills

• Leadership or managerial capabilities

• Presentation skills

• Additional language skills

• Technical aptitude

• Relevant university background