Delivery Control Specialist - Manufacturing

Houston, TX
Full Time
Mid Level
The Delivery Control Specialist is responsible for overseeing and managing the end-to-end process of product delivery, ensuring timely and accurate shipments, tracking delivery performance, and handling any related issues. This role plays a key part in optimizing delivery processes, improving customer satisfaction, and supporting logistics operations.
Key Responsibilities:
  • Manage and Monitor Deliveries: Track the status of deliveries from suppliers to customers, ensuring on-time arrivals.
  • Coordinate with Logistics Teams: Work closely with warehouse teams, third-party logistics providers, and suppliers to ensure smooth delivery processes.
  • Delivery Documentation: Ensure all necessary delivery documentation (invoices, shipping forms, etc.) is accurately completed and submitted.
  • Resolve Delivery Issues: Handle any delivery discrepancies, delays, or issues, and work with relevant departments to provide resolutions.
  • Monitor Delivery Performance: Analyze delivery metrics and report on key performance indicators (KPIs) to management.
  • Customer Communication: Communicate with customers regarding delivery status, delays, or issues, providing exceptional service.
  • Continuous Improvement: Identify areas for process improvement and work with relevant teams to implement best practices for more efficient delivery control.
  • Inventory Coordination: Work with warehouse teams to ensure the correct inventory is prepared for dispatch and delivered without error.
  • Compliance: Ensure compliance with company policies, regulations, and legal requirements related to delivery processes.
Qualifications:
  • Bachelor's degree in logistics, supply chain management, business, or a related field (preferred).
  • Proven experience in logistics, delivery management, or supply chain operations.
  • Strong organizational skills with attention to detail.
  • Excellent communication and problem-solving abilities.
  • Proficiency in Microsoft Office, with knowledge of SAP system.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Fluent in English; Mandarin is a plus.
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