Service Program Manager
Houston, TX
Full Time
Experienced
Overview
The successful candidates will work directly with clients to ensure deliverables fall within the applicable scope and budget. They will coordinate between FoxConn Tianjin, Mexico, Houston, and Durham service centers to ensure all aspects of each after-sales business project are flawlessly executed.
Duties and Responsibilities
Supply Chain Operation Coordination
Corporate Initiatives
Business Analysis
Skill/Knowledge Requirements:
About FoxConn Assembly, LLC
FoxConn Assembly, LLC has always adhered to the production and operation strategy of "Deeply cultivated in China and Deployed globally", played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain.
After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
FoxConn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
The successful candidates will work directly with clients to ensure deliverables fall within the applicable scope and budget. They will coordinate between FoxConn Tianjin, Mexico, Houston, and Durham service centers to ensure all aspects of each after-sales business project are flawlessly executed.
Duties and Responsibilities
Supply Chain Operation Coordination
- Coordinate internal resources for the flawless execution of supply chain projects.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Weekly and daily project meeting and review with clients.
- Overall global service backlog and hit rate KPI monitor.
- Monitor and support spare part PO and fulfillment KPI.
- Track account service performance, specifically to analyze the successful completion of short and long-term goals.
- Work with team and client on digital transformation project.
Corporate Initiatives
- Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.
- Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives.
- Attend conferences and training as required to maintain proficiency.
- Perform other administrative functions and related duties as directed by Manager.
Business Analysis
- Manage the relationship with the clients and in charge of client weekly/monthly/quarterly review meetings.
- Monitor the clients’ response, report and escalate to management as needed.
- Conducts analysis of business data as indicated by Manager.
- Develop new service business opportunities and come out global service process for potential client. Come out service quotation for review and negotiation with client.
- Create business presentation slides, spreadsheets, diagrams and service roadmaps to document as needs.
Skill/Knowledge Requirements:
- APICS Certification is desirable.
- PMP Certification is preferred.
- SAP and SOP knowledge is preferred.
- Experience in managing and handling of electronic tools, equipment and fixtures.
- Proficiency with Microsoft Office applications required. Microsoft Project and Enterprise Resource Planning (ERP) experience preferred. Proficient in software and hardware systems.
- Must have ability to remain flexible in a dynamic work environment.
- Organizational skills for planning, multitasking, and time managing.
- Excellent written and verbal communication. Strong intrapersonal skills.
- Advanced analytical and problem-solving skills.
- Attention to detail.
- Bachelor’s Degree in Engineering, Science or Business or similar field is preferred.
- Five (5) to seven (7) years of material management, or supplier management experience in a manufacturing environment is preferred.
About FoxConn Assembly, LLC
FoxConn Assembly, LLC has always adhered to the production and operation strategy of "Deeply cultivated in China and Deployed globally", played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain.
After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
- World's 2nd largest electronic manufacturing service industry
- 30+ Fully automatic smart factories
- 190,000+ Global Employees
- Fortune Global 500 - Ranked 22nd
- Global Views Monthly CSR & ESG Award - First Prize in the Category of Electronic Technology Industry
- Clarivate Top 100 Global Innovators - Awarded in 5 Consecutive Years
FoxConn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply for this position
Required*