Service Operator

US Region, TX
Full Time
Entry Level

Service Operator 

LOCATION: US Region

CATEGORY: Exempt, Full-Time, 100% On-site.

JOB FUNCTION:

  • Manage Level 1 issues in cloud operations in all data centers.
  • Travel is optional depending on the situation.

RESPONSIBILITIES:

  • Monitor cluster servers across all data centers in the North America region.
  • Manage call center and dispatch.
  • Asset management
  • Global Level 1 incident support and response

EDUCATION:

  • BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.

EXPERIENCE:

  • 1 to 3 years of relevant experience in Hyper-V or VMware technology
  • At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
  • Data center experience preferred.

SKILLS/QUALIFICATIONS:

  • Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
  • Understanding of VLAN and subnetting.
  • Strong knowledge of system hardware, especially related to cluster servers.
  • Ability to prioritize and multitask.
  • Strong troubleshooting and critical thinking skills.
  • Strong learning ability, communication and coordination skills, and a service-oriented mindset
  • Detail-oriented and capable of producing high-quality documentation and verbal communication.

LANGUAGE:

  • Proficiency in English required; Mandarin is a plus.
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