Account Manager
Houston, TX
Full Time
Mid Level
Overview
We are looking for a customer-focused Account Manager to join our Service & Repair Operations team. In this role, you will manage client accounts tied to product repair services — ensuring seamless communication, efficient service coordination, and strong customer satisfaction. You’ll act as the key contact for clients and work closely with our internal repair, logistics, and quality teams to manage RMA processes, warranty claims, and service level agreements (SLAs).
Duties and Responsibilities
FoxConn Assembly, LLC has always adhered to the production and operation strategy of "Deeply cultivated in China and Deployed globally", played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain.
After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
We are looking for a customer-focused Account Manager to join our Service & Repair Operations team. In this role, you will manage client accounts tied to product repair services — ensuring seamless communication, efficient service coordination, and strong customer satisfaction. You’ll act as the key contact for clients and work closely with our internal repair, logistics, and quality teams to manage RMA processes, warranty claims, and service level agreements (SLAs).
Duties and Responsibilities
- Serve as the main point of contact for assigned service accounts
- Coordinate product repair activities including RMA initiation, repair tracking, and returns
- Ensure SLA commitments, turnaround times, and quality expectations are met
- Manage escalations and ensure timely resolution of client concerns
- Collaborate cross-functionally with repair centers, logistics, quality, and engineering
- Provide regular service reports and host business reviews with clients
- Maintain accurate account documentation, contracts, and communication history
- Gather and relay client feedback for continuous service improvement
- Generate reports on material status and workflow KPIs
- Bachelor's degree in Business, Engineering, Supply Chain, or related field
- 3+ years of experience in account management, service delivery, or product repair operations
- Strong understanding of RMA, warranty, and service workflows
- Excellent communication, problem-solving, and relationship-building skills
- Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, SQL).
- Experience working with electronics, consumer hardware, or OEM repair services is a plus
FoxConn Assembly, LLC has always adhered to the production and operation strategy of "Deeply cultivated in China and Deployed globally", played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain.
After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
- World's 2nd largest electronic manufacturing service industry
- 30+ Fully automatic smart factories
- 190,000+ Global Employees
- Fortune Global 500 - Ranked 22nd
- Global Views Monthly CSR & ESG Award - First Prize in the Category of Electronic Technology Industry
- Clarivate Top 100 Global Innovators - Awarded in 5 Consecutive Years
FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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